Virtual Assistant Instructor

Job Description

Location:

Hybrid / Remote / Work-from-Home and On site (Philippines-based)

Salary Range (PH Market):

₱40,000 – ₱80,000/month (mid-level to senior)

Job Summary

The Virtual Assistant Instructor is responsible for designing, delivering, and improving training programs that prepare virtual assistants (VAs) to effectively support clients across various industries (e.g., admin, real estate, e-commerce, digital marketing). The role ensures VAs are client-ready, skilled, and aligned with company standards.

Key Responsibilities

Training & Development

Design and deliver structured training programs for new and existing VAs

Conduct live training sessions (Zoom/Google Meet) and recorded modules

Develop training materials (SOPs, manuals, playbooks, videos)

Customize training based on client requirements and VA skill gaps

Coaching & Performance Management

Provide 1:1 coaching and mentoring sessions

Monitor trainee progress and evaluate performance

Conduct assessments (quizzes, mock tasks, role plays)

Give actionable feedback and improvement plans

Onboarding & Client Readiness

Facilitate onboarding programs for newly hired VAs

Train on tools (CRM, project management tools, communication platforms)

Ensure VAs meet quality, productivity, and client standards

Curriculum & Process Improvement

Update training modules based on industry trends and tools

Collaborate with HR, Operations, and Client Success teams

Track training effectiveness and improve programs using data

Qualifications

Education & Experience

Bachelor's degree holder

At least 3-5 years experience as VA Instructor

Prior experience as a Virtual Assistant (highly preferred)

Skills

Strong English communication (written and spoken)

Training facilitation and presentation skills

Instructional design / curriculum development

Coaching and mentoring ability

Strong organizational and time management skills

Tech-savvy (Zoom, Google Workspace, CRM tools, AI tools)

Preferred Skills (PH Market Edge)

Experience in:

Real estate VA training

Social media / digital marketing VA

E-commerce (Shopify, Amazon)

Knowledge of:

SOP creation

KPI tracking / QA processes

AI tools (ChatGPT, automation tools)

Key Performance Indicators (KPIs)

VA training completion rate

Trainee performance scores

Client satisfaction ratings

Time-to-productivity of new hires

Training effectiveness metrics